Legal Notice
Effective 17 September 2026 · Last updated 17 September 2026
1. Store operator
Brand: Smooth Labs
Legal entity: BIGBRO LLC
Registered address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110
Company registration number: 0008112249
Smooth Labs is a brand of BIGBRO LLC. This store is operated by BIGBRO LLC, trading as Smooth Labs ("Smooth Labs", "we", "us", "our"). Contact details are published on our Contact page; you can also write to contact@smoothlabs.com.
Smooth Labs is a trading name of BIGBRO LLC. Charges for orders placed on this store appear on your card or bank statement under the billing descriptor shown at checkout.
We are the seller and merchant of record for all orders placed on this store.
2. Hosting and payment services
This store is hosted on the Shopify platform. The hosting provider for customers in the European Union and outside North America is Shopify International Limited, a private company limited by shares incorporated in Ireland, registration number 560279, registered at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. For customers in the United States and Canada the hosting provider is Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada.
Payments are processed by Shopify Payments and its payment processor. They provide payment-processing services only and are not the seller or supplier of the products.
The hosting and payment providers are third parties. We are not responsible for, and disclaim all liability arising from, the availability, performance, security or acts and omissions of any third-party service used to deliver this store.
3. Purpose of this store
This store is an online retail platform. The contractual terms applicable to any purchase are set out in our Terms of Service, Return & Refund Policy, Shipping Policy and Privacy Policy, which together govern the relationship between you and us. Nothing on this store constitutes an offer capable of acceptance; an order placed by you is an offer, and a contract is formed only on dispatch.
4. Accuracy of information
The content of this store is provided for general information only. We do not warrant that any content — including product descriptions, specifications, images, ingredient or material information, compatibility statements, certifications, availability or pricing — is accurate, complete, current or free from error.
Content may be supplied by manufacturers or suppliers and is not independently verified by us. Specifications, formulations, components and packaging change without notice. Where the information supplied with a product differs from this store, the information supplied with the product governs. Any reliance you place on the content of this store is at your own risk.
5. No professional advice
Nothing on this store constitutes medical, dermatological, nutritional, legal, tax or other professional advice, and it must not be relied on as such. Consult an appropriately qualified professional before acting on anything published here.
6. Intellectual property
All content on this store — including text, layout, design, structure, source code, graphics, photographs, video, logos, trade marks, trade dress, product names and compilations of data — is owned by or licensed to us and protected by copyright, trade mark, database and other intellectual property rights.
You are granted a limited, revocable, non-exclusive, non-transferable licence to access and view this store for personal, non-commercial purposes only. All other rights are reserved. You may not reproduce, copy, distribute, republish, adapt, translate, frame, mirror, sell or exploit any part of this store, or extract, scrape, crawl or reuse any part of its content or data, without our prior written permission. Purchase of a product conveys no licence or right in our intellectual property or in that of any manufacturer.
Third-party trade marks remain the property of their respective owners, and their appearance does not imply affiliation or endorsement. Notices of claimed intellectual property infringement, including notices under 17 U.S.C. § 512(c)(3), may be sent to contact@smoothlabs.com marked "IP Notice". We terminate the accounts of repeat infringers.
7. Availability of this store
This store is provided "as is" and "as available". We do not warrant that it will be uninterrupted, timely, secure, error-free or free of harmful components, and we may suspend, withdraw, restrict or discontinue all or part of it at any time, without notice and without liability. You are responsible for the configuration and security of your own device, network and software.
8. Third-party links and services
This store may link to or integrate third-party websites, applications, payment processors, carriers, review platforms and advertising services. These are not under our control. We do not endorse them, do not verify their content, and accept no responsibility or liability for their content, terms, privacy practices, availability, security or performance.
9. Limitation of liability
To the maximum extent permitted by applicable law, we exclude all liability arising out of or in connection with the use of, or inability to use, this store or reliance on any content published on it, including indirect, incidental, special, punitive or consequential loss, loss of profit, revenue, data, goodwill or opportunity, and any loss arising from viruses or other technologically harmful material.
Nothing in this notice excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot lawfully be excluded or limited. Liability in connection with purchases is governed by our Terms of Service. If you are a consumer resident in the European Union or the EEA, this Section applies only so far as it is fair and permitted.
10. Personal data
Personal data collected through this store is processed as described in our Privacy Policy, which forms part of our Terms of Service.
11. Territory
This store is operated from the United States. We do not sell or ship to customers in the United Kingdom. We make no representation that this store or its content is appropriate or available for use in any particular location, and access from territories where the content is unlawful is prohibited. You are responsible for compliance with the laws of your own jurisdiction.
12. Governing law
This notice and any dispute arising from it are governed by the law of the State of New Mexico, United States, and the dispute resolution provisions of our Terms of Service apply. If you are a consumer resident outside the United States, this does not deprive you of the protection of the mandatory rules of the law of your country of habitual residence, or of any non-waivable right to bring proceedings in your local courts.
13. Changes
We may update this notice at any time by posting a revised version with a new date.